Returns & Refunds Policy
Last Updated: June 21, 2024
At Passion Petals LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help! Please read our Returns & Refunds Policy carefully to understand our process.
1. Eligibility for Returns
To be eligible for a return, please ensure:
- The item was purchased directly from Passion Petals LLC.
- The item is unused, unopened, and in its original packaging.
- The return request is made within 14 days of receiving the item.
- Proof of purchase (e.g., order number, receipt) is provided.
Certain items such as perishable goods, custom-made products, or clearance sale items may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, or plants)
- Personal care products (e.g., hygiene or skincare items)
- Custom or personalized items
- Gift cards
- Clearance or final sale items
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@passionpetalsus.com with your order number, reason for return, and any supporting images (if applicable).
- Approval: Once approved, you will receive return instructions and the return shipping address.
- Ship the Item: Pack the item securely and ship it to the provided address. Include a copy of your proof of purchase.
- Inspection: Once we receive the item, it will be inspected to ensure it meets return eligibility.
4. Refund Policy
- If your return is approved, a refund will be issued to the original payment method within 5–10 business days.
- Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item received).
- You will receive an email confirmation once your refund is processed.
If you haven’t received your refund after 10 business days, please check with your bank or payment provider before contacting us.
5. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange for the same item, please contact us at info@passionpetalsus.com
6. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
- Non-refundable Shipping Fees: Original shipping fees are non-refundable.
- Trackable Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking information.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us at info@passionpetalsus.com within 48 hours of receiving the order.
- Provide photos of the damaged product and packaging.
- We will arrange for a replacement or issue a full refund, depending on your preference.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there may be some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@passionpetalsus.com
9. Cancellations
- Orders can only be canceled within 24 hours of placing them.
- If your order has already been shipped, it cannot be canceled, and you will need to follow the Returns process.
10. Changes to this Policy
Passion Petals LLC reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will take effect immediately upon posting on our website.
11. Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us: info@passionpetalsus.com
Thank you for shopping with Passion Petals LLC. We value your trust and are committed to ensuring a smooth and hassle-free experience for every customer.
Your satisfaction is our priority! 🌟📦